Return and Refund Policy for My City Bazaar

At My City Bazaar, we are committed to providing our customers with the best shopping experience. To ensure transparency and customer satisfaction, we have outlined the following Return and Refund Policy for damaged and expired products:

Eligibility for Returns

  1. Damaged Products
    • Products that are received in a damaged condition due to transit or packaging issues are eligible for return.
    • Customers must provide proof of damage (e.g., photos or videos of the product and packaging).
  2. Expired Products
    • Products delivered past their expiration date are eligible for return.
    • The expiration date must be clearly visible on the product packaging.

Conditions for Returns

  • The product must be unused and in its original packaging.
  • The return request must be raised within [X] days of receiving the product.
  • Proof of purchase (order receipt or invoice) is required for all return requests.

Non-Eligible Products

  • Products without visible damage or proof of expiration.
  • Perishable items such as fresh produce, unless expired or damaged.
  • Products with tampered packaging or seals broken by the customer.

Return Process

  1. Raise a Request
    • Customers can initiate a return request via:
    • Provide the order details, reason for return, and supporting proof.
  2. Verification
    • Our team will review the request and contact the customer for further clarification, if required.
  3. Pick-up or Drop-off
    • Eligible products will be picked up by our delivery partner, or customers may drop off the product at the nearest My City Bazaar outlet.

Refund Policy

  • Once the returned product is received and inspected, refunds will be processed within [X] business days.
  • Refunds will be credited via the original payment method or as store credit, based on customer preference.

Important Notes

  • This policy applies only to orders placed on the My City Bazaar platform.
  • My City Bazaar reserves the right to refuse a return if the conditions are not met.
  • For additional assistance, please contact our customer support team.

Thank you for shopping with My City Bazaar! We appreciate your trust and understanding.